No wrong door for students in need

Caricature of Leah Deane created by graphic artist Lianne Sabourin.

As director of Student Services at Bannatyne Campus (SS@BC), Leah Deane oversees an expanding group that uses a “no-wrong-door” approach that will find students the assistance they need, whether that is personal counselling, financial aid, career planning, accessibility services and other assistance. SS@BC is a unit of the University of Manitoba Student Support office, separate from the academic programs on campus, offering confidential supports and resources to learners.

“I meet with students to assess what’s going on with them, make sure they are safe and that they are aware of the supports and resources that are available to them and then connect them with those,” she said. “I also work very closely with the programs here on campus and make sure their staff and faculty are aware of what services are available and where to refer students when needed.”

Deane has a master’s degree in social work with the U of M and has been working at the university since. She moved to the Bannatyne campus in 2017 after a year in student support at Fort Garry. At the time, she was hired as a student support coordinator, a new role that was created as student support services were expanding at Bannatyne. She moved into the new director position in February 2019.

“This office has existed since 2011, but it was a very different model, more ad-hoc, offering services on a rotating basis a day or two a week, as needed,” she says. “Today we offer extended hours into the evening for counselling services, so that we could be more accessible, we have a full-time career consultant and access to three psychiatrists for mental health services. Now students come in and we work together to get them connected quickly and more comprehensively.”

Deane notes that she also works as a Bannatyne campus representative on committees that are based out of Fort Garry, to ensure Bannatyne students get the same services. She is looking forward to several upcoming initiatives, including Bringing in the Bystander, a sexual violence prevention and intervention program, and the Body Project, a cognitive dissonance approach to self-esteem and body image issues.

While Deane still does a lot of front-line work with students, a large amount of that work is now performed by Rikki Fontaine, who was brought on as a confidential intake triage specialist in August 2018.

Fontaine, who has a bachelor’s degree in social work and is working toward her master’s, meets confidentially with students and finds them the appropriate services they need, on or off campus. She said she likes the fast pace of her work, which she said can often be like directing traffic, figuring out which path is best to help each individual.

“Sometimes students are struggling or have personal challenges impacting their studies, but they don’t know exactly what they need,” she says. “I’ve always wanted to work in a university and help students. Being a student myself, I can empathize with some of the struggles. I’m almost finished my master’s now, but I keep telling myself that I wish I had known about all these resources when I was in the thick of it.”

If you require assistance, contact SS@BC by phone (204-272-3190), email (, website, or visit the office at S211 (Medical Services Building).


Accidental Exposure to Infections and Environmental Hazards Policy

Sometimes injuries and exposure to blood and bodily fluids occur while providing care for patients.

Injuries can take many forms, and include needlesticks, lacerations, bites, burns, airborne pathogens, and chemical injuries. Most injuries and exposures can be avoided through careful attention to instructions and proper personal protective measures.

However when an injury or exposure occurs you need to know what to do. Here are a few helpful tips:

• Safely dispose of any used needles or other hazards. Needles do not need to saved and tested —there is no need to keep it around.

• Wash the injury with soap and water for several minutes, and perform any necessary first aid.

• Immediately report the injury to your clinical supervisor, who will discuss the most appropriate course of action. Do not be embarrassed to report the injury.

Many times you will be asked to call or visit the nearest occupational health office who will give you additional details on what you need to do. You might also be directed to the nearest emergency department if an occupational health unit is not available.

If you forget what to do, check the exposures card that must be affixed to your lanyard at all times. If you need a copy of your immunization or testing records for a post-exposure assessment, you can contact the Immunization Program Office. Your hepatitis B serology results are also available on a laminated pocket card, which should be kept in your purse or wallet at all times. 

If you need time off of clinical duties or need any additional support because of your injury, contact Student Affairs at

Last year, the Max Rady College of Medicine revised its Accidental Exposure to Infections and Environmental Hazards Policy. Click to read the policy in full.

A short video on what to do in case of an injury or exposure is also available.

HSC Occupational and Environmental Safety and Health office  (204-787-3312)

Updated tips for CaRMS CVs, personal letters and interviews

Personal letters and CVs are two crucial documents for the CaRMS application package when you apply in your fourth year of medicine.

A well-crafted letter is the first step to catching the interest of the program you want to pursue. It lets you share your enthusiasm for the program or discipline and highlight your positive qualities like integrity, reflection, learning and compassion. It also allows you to demonstrate your ability to follow directions and to communicate through the written word.

CV is short for “curriculum vitae” – a Latin expression which can be loosely translated as “the course of my life.” The purpose of a CV is to briefly and clearly outline your competencies, skills and experiences that fit with the area of practice for which you are applying.

Click to read our recently updated tip sheets for CVs, personal letters and interviews.

A thank you message regarding accreditation

The accreditation process in April went smoothly and we are pleased with the overall result. We couldn’t have done this without your candid feedback. Thank you.

We’d also like to extend a special thank you to the volunteers and representatives that attended accreditation meetings and interacted with accreditors. 

Call for Comics Submissions 

Graphic Truths: The Making (and Unmaking) of a Doctor

An anthology of comics, edited by Shelley Wall PhD, Josh Feder MD, Jillian Horton MD, and Allan Peterkin MD

Submissions deadline: December 31, 2019

Click for details.

Summer Activities

Remember to get out there and enjoy some of the summer activities Winnipeg has to offer. See you in August!

Hermetic Code Tours of Manitoba Legislative Building
May 22 – Oct. 23

Have you ever wondered why the Manitoba Legislative Building has sphinxes on the roof? Do you know the true identity of the Golden Boy? This tour will reveal a trail of occult clues concealed in the building’s architecture. Click for more.

The Franklin Exploration
May 18 – Feb. 1

A mini exhibition portraying the search for the lost ships of the Franklin Expedition, an Arctic venture that went horribly wrong 170 years ago. Click for more.

TD Winnipeg International Jazz Festival
June 18 – 23

Winnipeg’s largest downtown music event. Click for more.

Indigenous Day Live
June 22

A free day-long program of cultural activities and music from the First Nations, Inuit and Metis communities. Click for more.

Ballet in the Park
July 24 - 26

A summer tradition since the 1970s, Ballet in the Park treats thousands to a free RWB performance in Assiniboine Park. Click for more.

Aug. 4 –17

Celebrate life and culture with world-class entertainment, delicious authentic food and beautiful cultural displays at Folklorama, now in its 50th year. Click for more.